Fifth Avenue Barber Shop FAQs
Frequently Asked Questions
FAQs
Fifth Ave Barbershop is located right in the heart of Midtown Manhattan at 1 W 35th St!
We accept both walk-ins and appointments.
You can easily book an appointment at our Appoinment Booking System! Choose your service, the day you’d like to come in, and the time and we’ll take care of the rest.
Yes, we offer same-day appointments. You can easily book an appointment at our Appoinment Booking System and choose today’s date.
We will do our best to take you at your allotted time slot! However, we recommend calling us and notifying us as soon as you can so we adjust accordingly.
Yes, we accept Visa, Mastercard, American Express, and Discover credit cards.
There is a 5% processing fee for using a debit card or credit card.
Yes, we accept contactless payments.
No, we not require a deposit or advanced payment when booking an appointment.
We do not charge any fees if you are running late.
We do not offer a refund for any service. Our barbers and hair stylists will consult you during your service and do our best to make sure you are satisfied with the end result!
All product orders placed on our online store are immediately charged the full cost of the order. Please note that pending authorization holds may appear on your account for up to seven business days depending on your card’s issuing bank until the transaction has completed processing.
Depending on where your order is in the shipping process, we may be able to update your order such as shipping address change, order quantity, or cancellation. Please contact us as soon as possible and we will do our best to accommodate your request!
Sales tax is applied to all domestic orders and is calculated on applicable sales tax and use tax laws.
Most orders are packed and shipped within 1-3 business days.
Your tracking information is emailed to you once the package is processed for shipment! Please make sure to check your inbox and spam if you cannot find your tracking number.
If your order arrived damaged or you received an incorrect item, please contact us as soon as possible so we can investigate and resolve your issue! Please attach photos with your submission as photos are required to verify the damage and/or to confirm which incorrect item was shipped. We are only able to process a refund or exchange for damaged and/or incorrect items returned within 30 days from the date you received the order.
Yes, we allow you to place an order for pick-up should we have stock at the shop. Please call us at 212-837-1250 to place an order.
Yes, we provide our customers with a free Wi-Fi.
Yes, we have a waiting area which you can use while you wait for your service.
We do not have a bathroom in our shop, but there are available public bathrooms nearby and in cafes, etc.
Yes, we allow both pets and service animals. Please keep in mind that the shop is an open space so please be respectful to all other customers when bringing in an animal.
At the current moment, we do not have a loyalty program. However, we may revisit this in the future.